Refund Policy

When and how you can get your money back for coins and plans on LemurHop.

1. Coins

Coins are delivered to your account right after payment. You can ask for a refund within 14 days of the purchase for coins you have not spent; we refund the price of the unspent coins and remove them from your balance.

Spent coins are not refundable, except where the law where you live says otherwise or the coins did not work because of a fault on our side.

2. Plans (Lemur Plus and Premium)

You can cancel any time in Settings. The plan stays active until the end of the period you paid for and does not renew after that.

You can ask for a full refund within 14 days of your first payment for a plan. Later renewals can be refunded within 48 hours of the renewal if you have not used the plan since.

3. Payments we got wrong

If you were charged twice, charged after cancelling, or paid and received nothing, we refund you in full. Write to us and include the date and the amount.

4. Bans

An account closed for breaking the Terms of Service is not refunded for coins or plan time it can no longer use, unless the ban is lifted on appeal.

5. How to ask

Write to support@lemurhop.com from the email of your account with the date of the payment. We answer within 2 business days, and refunds go back to the original payment method, usually within 5 to 10 business days.

If you live in the European Union or the United Kingdom, you also keep your legal rights; this policy does not limit them.